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Frequently Asked Questions

  • What payment methods does Whimsical Wonders accept?
    At Whimsical Wonders, we strive to offer a smooth and convenient shopping experience for our customers. To accommodate a variety of preferences, we accept multiple payment methods. These include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. We also support digital payment options like PayPal. By providing these diverse payment solutions, we aim to ensure that every transaction is secure, efficient, and tailored to meet your shopping needs.
  • What are the shipping options and delivery times for orders placed on Whimsical Wonders?
    At Whimsical Wonders, we offer several shipping options to cater to your needs and ensure your whimsical finds get to you promptly and safely. Our shipping options include Standard Shipping. 1. **Standard Shipping**: Orders typically arrive within 5-7 business days. This option is ideal for those who are not in a rush and prefer a cost-effective shipping method. We also provide free standard shipping on all orders over R500. Please note that all delivery times are estimated and can vary based on your location and potential delays with the carrier. Once your order is processed and shipped, you will receive a tracking number to monitor your package's journey. At Whimsical Wonders, we pride ourselves on ensuring that your magical products arrive in pristine condition, no matter which shipping option you choose. Should you have any further questions about your shipment, our customer service team is always here to help.
  • Where do we ship to?
    We can ship to any country.
  • What are your shipping options?
    We offer standard and express shipping options for our products. Standard shipping usually takes 3-5 business days, while express shipping delivers within 1-2 business days.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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